Troubleshooting a live production system can be pretty hairy. Meanwhile, customers have little tolerance for slow defect resolution response time. Undo can help you reduce time-to-resolution of software defects by at least 10x.
With Undo's BlackBox solution, you can resolve customer issues faster and protect your bottom-line.
Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.
Reproducibility is the fundamental problem in software defect diagnosis.
Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there’s a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.
So how is this problem of reproducibility in a production environment currently solved? In a word: poorly.
Diagnosing software failures is like trying to solve a giant jigsaw puzzle - without the box. To gain each piece, you have to add some logging, redeploy, wait for the software to fail, look at the the logs, realize you didn’t log enough, and repeat. Engineers have to ask 21 questions: what did you do, when, how; and every time you go round this loop, the customer is experiencing your software failure again and is getting increasingly dissatisfied.
The whole process is time-consuming, inefficient, and frustrating for everyone.
What if you had a black box capability to record a software failure in the act?
Undo's BlackBox solution enables you to record what your software was doing before, during, and after the defect occurred.
Undo's BlackBox is based on Undo's LiveRecorder product. LiveRecorder records your program's execution, captures all non-deterministic data, and recreates your application’s entire memory and the register state. The recording file represents a 100% reproducible test case.
Your engineers can get straight to analyzing the data in the recording artefact by replaying it backwards and forwards (down to instruction level granularity if required) for speedy diagnosis.
Avoid unnecessary back-and-forth work, obtain all the data you need in one failure recording, and minimize customer disruption
Resolve customer issues in production faster than you can do with traditional diagnosis and debugging techniques
Stop software reliability issues from affecting commercial engagements: safeguard your reputation, your customer relationships and your bottom-line