When software fails in a real-world production environment, it becomes mission critical to minimize service and customer disruption. Speed is of the essence, when it comes to resolving both software failures & problematic unexpected behaviors. With a LiveRecorder recording, the root cause of your issue can be found faster than any other method of investigation and debugging.
But sometimes, there are other logistical limitations that can impede the fastest root to Mean Time To Resolution (MTTR):
- It is not always a viable or affordable option to either send a recording offsite to a support engineer in case IP / PII sensitive data is disclosed
- Having an FAE on standby support, to travel to a customer site to troubleshoot and resolve an issue is not always an option, as this is prohibitively expensive
The Solution: Post Failure Logging
Post Failure Logging is LiveRecorder’s feature that generates log files in a human readable file format. The transparent log files prove that no sensitive data has been exposed.
A LiveRecorder recording file is generated securely in the end-customer’s secure environment. The Post Failure Logging tool is then used to generate relevant log files. The log files can then be debugged by running a series of test queries against the application in order to detect the root cause.
Benefits of Post Failure Logging
Sensitive IP/ IIP data never leaves the secure customer environment. The LiveRecorder Post Failure Logging tool provides a quicker way of working for FAEs to support and resolve issues. The results of the ‘post failure log statements’ can be viewed instantly inside the LiveRecorder replay engine exactly as if you put them in your code in the beginning.
Engineers can see the values of all the variables and the state of a program by using ‘post failure’ logging query statements. Once determined, a single fix can be confidently deployed to Production once - minimizing customer service disruption.
Post Failure Logging eliminates the guesswork that needs to be spent on speculative bug fixing.
To learn more about LiveRecorder and Post Failure Logging and how it could benefit you, please contact your Undo account team.