Resolve customer issues faster
Deployed in production, LiveRecorder enables your engineering team to resolve customer-reported defects considerably faster than with decade-old manual debugging techniques. Get your customers back up and running faster and deliver a superior customer experience.
Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.
Reproducibility is the fundamental problem in software defect diagnosis.
Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there is a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.
When deployed in a production environment, LiveRecorder records the software failure. By recording a failed process down to instruction level, software engineers have all the data they need to quickly diagnose the issue. No need for a reproducible test case anymore. The whole movie is at engineers’ fingertips.
Using LiveRecorder’s integrated reverse-debugger, the recording can then be debugged with confidence on any machine, away from the production environment.
Crucially, a single fix can be deployed just once to the production environment, minimizing customer disruption.
When deployed in a production environment, LiveRecorder records the software failure. By recording a failed process down to instruction level, software engineers have all the data they need to quickly diagnose the issue. No need for a reproducible test case anymore. The whole movie is at engineers’ fingertips.
Using LiveRecorder’s integrated reverse-debugger, the recording can then be debugged with confidence on any machine, away from the production environment.
Crucially, a single fix can be deployed just once to the production environment, minimizing customer disruption.
When you buy LiveRecorder, you also buy the expertise of a team dedicated to your success. The comprehensive package below includes easy onboarding and workflow integrations to ensure you see rapid return on investment.
Integration in your application
Core Engineering training
Training FAEs
Advanced diagnostic workshop
Business Reviews
Center of Excellence
Deliver first-class customer experiences
Accelerate defect resolution
Protect your bottom line
