LiveRecorder for Production

Resolve customer issues faster

Troubleshooting software failures in a live production environment is is difficult and risky.

With high scalability architectures, come complex high scalability errors. Together with Continuous Delivery practices and constant code changes mean that errors find their way to production at an increasing rate. Minimising the potential customer disruption in caused by this problem is mission critical.

Deployed in production, LiveRecorder provides the fastest way for your team to resolve customer issues and protect your bottom-line.

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Solution

LiveRecorder for production

When deployed in a production environment, LiveRecorder records the software failure. By recording a failed process down to instruction level, you automatically get a 100% reproducible test case.

Using LiveRecorder's integrated reversible debugger, the recording can then be debugged with confidence on another machine, avoiding debugging disruption to the production environment. Crucially, a single fix can be deployed to the production environment once, minimising the disruption caused by slower traditional debugging methods.

Delay and uncertainty

Over 95% of both software makers and their customers regard the disruptive potential of a complete software failure and/or data corruption as significant. Sometimes, unexpected software behavior is enough to cause havoc on customer site. When things go wrong in production, the big enemies are delay and uncertainty.

Disruptive potential of failures in production

Accelerate Root Cause Diagnosis in Production

The fundamental problem of reproducibility

Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.

Reproducibility is the fundamental problem in software defect diagnosis.

Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there’s a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.

Professional Services

LiveRecorder comes with a comprehensive services package that will ensure you are successful at resolving customer issues faster. With this solution, Undo's customers generally see a return on investment within 6 months for their mission-critical systems.

Integration in your application
LiveRecorder incl. its reverse-debugging functionality, UndoDB, is packaged into your software deployment either on-premise or in the cloud
Core Engineering training
Training of Core Engineering on how to debug effectively with LiveRecorder
Training FAEs
Your Field Application Engineers get training on how to use Undo in the field and how to obtain recordings to be sent back to Core Engineering
Advanced diagnostic workshop
Training Core Engineering team on developing dynamic logging scripts for use by Field Application Engineers (incl. in IP-sensitive and/or PII-sensitive deployments)
Quarterly Business Reviews
Quarterly reviews to track success metrics with key stakeholders
Bi-annual Center of Excellence
On-site new user and refresher training bi-annually to maximise investment and ensure implementation success

Benefits

Deliver first-class customer experience

Avoid unnecessary back-and-forth work, obtain all the data you need in one failure recording, and minimize customer disruption

Accelerate defect resolution

Resolve customer issues in production faster than you can do with traditional diagnosis and debugging techniques

Protect your bottom-line

Stop software reliability issues from affecting commercial engagements: safeguard your reputation, your customer relationships and your bottom-line

Trusted by leaders

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