Resolve customer issues faster
Troubleshooting software failures in a live production environment can be difficult, time-consuming, and risky.
Continuous Delivery practices and constant code changes mean that errors find their way into production at an increasing rate. When things go wrong - a software failure, data corruption, or unexpected software behavior - the big enemies are delay and uncertainty. Minimizing customer disruption in these situations becomes mission critical.
Deployed in production, LiveRecorder provides the fastest way for your team to resolve customer issues and deliver a world-class service.
Diagnosing production issues
Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.
Reproducibility is the fundamental problem in software defect diagnosis.
Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there is a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.
Accelerate Time To Resolution
When deployed in a production environment, LiveRecorder records the software failure. By recording a failed process down to instruction level, software engineers have all the data they need to quickly diagnose the issue. No need for a reproducible test case anymore. The whole movie is at engineers' fingertips.
Using LiveRecorder's integrated reverse-debugger, the recording can then be debugged with confidence on any machine, away from the production environment.
Crucially, a single fix can be deployed just once to the production environment, minimizing customer disruption.
Professional Services
When you buy LiveRecorder, you also buy the expertise of a team dedicated to your success. The comprehensive package below includes easy onboarding and workflow integrations to ensure you see rapid return on investment.
Benefits
Deliver first-class customer experiences
Avoid unnecessary back-and-forth work, obtain all the data you need in one failure recording, and minimize customer disruption
Accelerate defect resolution
Resolve customer issues in production faster than with traditional diagnosis and debugging techniques
Protect your bottom line
Stop software reliability issues from affecting commercial engagements - safeguard your reputation, your customer relationships, and your bottom line