Troubleshooting software failures in a live production environment is is difficult and risky.
With high scalability architectures, come complex high scalability errors. Together with Continuous Delivery practices and constant code changes mean that errors find their way to production at an increasing rate. Minimising the potential customer disruption in caused by this problem is mission critical.
Deployed in production, LiveRecorder provides the fastest way for your team to resolve customer issues and protect your bottom-line.
Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.
Reproducibility is the fundamental problem in software defect diagnosis.
Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there’s a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.
Avoid unnecessary back-and-forth work, obtain all the data you need in one failure recording, and minimize customer disruption
Resolve customer issues in production faster than you can do with traditional diagnosis and debugging techniques
Stop software reliability issues from affecting commercial engagements: safeguard your reputation, your customer relationships and your bottom-line