Resolve customer issues faster
Troubleshooting software failures in a live production environment can be difficult, time-consuming and risky.
Continuous Delivery practices and constant code changes mean that errors find their way into production at an increasing rate. When things go wrong - a software failure, data corruption, or unexpected software behavior - the big enemies are delay and uncertainty. Minimising customer disruption in these situations becomes mission critical.
Deployed in production, LiveRecorder provides the fastest way for your team to resolve customer issues and deliver a world-class service.
Diagnosing production issues
Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.
Reproducibility is the fundamental problem in software defect diagnosis.
Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there’s a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.
Accelerate Mean Time To Resolution
When deployed in a production environment, LiveRecorder records the software failure. By recording a failed process down to instruction level, you automatically get a 100% reproducible test case.
Using LiveRecorder's integrated reversible debugger, the recording can then be debugged with confidence on another machine, avoiding debugging disruption to the production environment. Crucially, a single fix can be deployed to the production environment once, minimising the disruption caused by slower traditional debugging methods.
Professional Services
LiveRecorder comes with a comprehensive services package that will ensure you are successful at resolving customer issues faster. Undo's customers typically see a return on investment within 6 months for their mission-critical systems.
Benefits
Deliver first-class customer experience
Avoid unnecessary back-and-forth work, obtain all the data you need in one failure recording, and minimize customer disruption
Accelerate defect resolution
Resolve customer issues in production faster than you can do with traditional diagnosis and debugging techniques
Protect your bottom-line
Stop software reliability issues from affecting commercial engagements: safeguard your reputation, your customer relationships and your bottom-line