Resolve customer issues faster
Troubleshooting software failures in a live production environment is is difficult and risky.
With high scalability architectures, come complex high scalability errors. Together with Continuous Delivery practices and constant code changes mean that errors find their way to production at an increasing rate. Minimising the potential customer disruption in caused by this problem is mission critical.
Deployed in production, LiveRecorder provides the fastest way for your team to resolve customer issues and protect your bottom-line.
Solution
LiveRecorder for production
When deployed in a production environment, LiveRecorder records the software failure. By recording a failed process down to instruction level, you automatically get a 100% reproducible test case.
Using LiveRecorder's integrated reversible debugger, the recording can then be debugged with confidence on another machine, avoiding debugging disruption to the production environment. Crucially, a single fix can be deployed to the production environment once, minimising the disruption caused by slower traditional debugging methods.
Delay and uncertainty
Over 95% of both software makers and their customers regard the disruptive potential of a complete software failure and/or data corruption as significant. Sometimes, unexpected software behavior is enough to cause havoc on customer site. When things go wrong in production, the big enemies are delay and uncertainty.
The fundamental problem of reproducibility
Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.
Reproducibility is the fundamental problem in software defect diagnosis.
Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there’s a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.
Professional Services
LiveRecorder comes with a comprehensive services package that will ensure you are successful at resolving customer issues faster. With this solution, Undo's customers generally see a return on investment within 6 months for their mission-critical systems.
Benefits
Deliver first-class customer experience
Avoid unnecessary back-and-forth work, obtain all the data you need in one failure recording, and minimize customer disruption
Accelerate defect resolution
Resolve customer issues in production faster than you can do with traditional diagnosis and debugging techniques
Protect your bottom-line
Stop software reliability issues from affecting commercial engagements: safeguard your reputation, your customer relationships and your bottom-line