LiveRecorder for production

Resolve customer issues faster

Troubleshooting software failures in a live production environment can be difficult, time-consuming and risky.

Continuous Delivery practices and constant code changes mean that errors find their way into production at an increasing rate. When things go wrong - a software failure, data corruption, or unexpected software behavior - the big enemies are delay and uncertainty. Minimising customer disruption in these situations becomes mission critical.

Deployed in production, LiveRecorder provides the fastest way for your team to resolve customer issues and deliver a world-class service.

Hero - products
The problem

Diagnosing production issues

Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.

Reproducibility is the fundamental problem in software defect diagnosis.

Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there’s a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.

The solution

Accelerate Mean Time To Resolution

When deployed in a production environment, LiveRecorder records the software failure. By recording a failed process down to instruction level, you automatically get a 100% reproducible test case.

Using LiveRecorder's integrated reversible debugger, the recording can then be debugged with confidence on another machine, avoiding debugging disruption to the production environment. Crucially, a single fix can be deployed to the production environment once, minimising the disruption caused by slower traditional debugging methods.

LiveRecorder for the full development lifecycle

LiveRecorder provides developers with rapid root cause detection and an accelerated path to MTTR in both development and production environments.

Professional Services

LiveRecorder comes with a comprehensive services package that will ensure you are successful at resolving customer issues faster. Undo's customers typically see a return on investment within 6 months for their mission-critical systems.

Integration in your application
LiveRecorder is packaged into your software deployment either on-premise or in the cloud
Core Engineering training
Training of Core Engineering on how to debug effectively with LiveRecorder
Training FAEs
Your Field Application Engineers get training on how to use LiveRecorder in the field and how to obtain recordings to be sent back to Core Engineering
Advanced diagnostic workshop
Training Core Engineering team on developing dynamic logging scripts for use by Field Application Engineers (including in IP-sensitive and/or PII-sensitive deployments)
Quarterly Business Reviews
Quarterly reviews to track success metrics with key stakeholders
Bi-annual Center of Excellence
On-site new user and refresher training bi-annually to maximise investment and ensure implementation success

Benefits

Deliver first-class customer experience

Avoid unnecessary back-and-forth work, obtain all the data you need in one failure recording, and minimize customer disruption

Accelerate defect resolution

Resolve customer issues in production faster than you can do with traditional diagnosis and debugging techniques

Protect your bottom-line

Stop software reliability issues from affecting commercial engagements: safeguard your reputation, your customer relationships and your bottom-line

Trusted by leaders

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