NETWORKING

RESOLVE CUSTOMER ESCALATION
FASTER

Customer escalations are inevitable. Weeks-long investigations aren’t.

Undo records the exact execution behind a failure — so AI agents and engineers can investigate what actually happened, find the root cause in minutes, and resolve escalations 100x faster.

VIEW PAN SUCCESS STORY

SCALE AI, NOT TECHNICAL DEBT. CLOSE ESCALATIONS FASTER.

Escalations that stall the roadmap

One escalation becomes a P1. The roadmap stops, and the team drops into firefighting mode and back-to-back escalation calls.

With UNDO

Resolve escalations in a single cycle. Automated RCA runs against the actual failing execution — no reproduction required.

AI speed without  losing control

AI speeds up development — but raises real questions about code quality, maintainability, and whether AI output can be trusted.

With UNDO

Keep your codebase under control. Every AI conclusion is backed by evidence in the recording, so it’s verified, not trusted blindly. Maintainability stays intact.

Defects that drain  engineering time

A handful of non-deterministic, hard-to-reproduce defects swallow a disproportionate share of your
engineering time.

With UNDO

Boost engineering efficiency. Reduce time to resolve complex defects from weeks to hours – improving delivery predictability and keeping your roadmap on track.

How Undo helps networking vendors

THE RECORDING

Give AI the high-quality context it can’t get anywhere else: what actually happened at runtime

A replayable recording of the failure

Undo records the exact process execution that led to a failure, creating a complete, replayable record of the run.

Every plane, captured in one binary file

Control plane, data plane, management plane — any Linux C/C++ component of the networking stack — Undo captures the execution history in one binary file which now contains the bug and acts as ‘the reproducer’. Program behavior remains the same anytime, anywhere, for everyone.

Runtime context your AI agent can use

Now you can feed the recording to your AI agent and ask it to diagnose the root cause of the issue for you. The recording provides AI the runtime context it needs to perform accurate, automated root cause analysis.

AUTOMATION & VERIFICATION

Automate root cause analysis

Ask in plain language

Engineers simply ask questions such as: ‘Why did this process crash?’ or ‘Where was the memory corrupted?’

What the AI agent does

Investigates the recording – following the control flow, inspecting memory, picking up on state changes and identifying where the failure originated.

Explain the root cause.

Backs its conclusion with evidence that engineers can verify.

Engineers stay in control

Every AI recommendation or prediction is grounded in the recorded execution, so engineers stay in control while AI performs the heavy lifting of complex root cause analysis.

USE CASES

PRODUCTION

Debugging customer issues

Before Undo — laborious and time-consuming

Receive a customer report.
Set up a lab environment to replicate the customer’s network.
Attempt to reproduce the problem (when lab access is finally available).
Add diagnostic logs and instrument functions, recompile, investigate — and repeat logging/instrumentation until you have enough clues.

With Undo — straightforward

Record the process with the issue in it.
Feed the Undo recording to your AI agent and ask it a question  (e.g. ‘why did this process crash?’).
Let AI agent analyze the recording and get you a reliable answer based on the runtime context the AI now has access to.

DEVELOPMENT AND TEST

Debugging issues in development

Before Undo — unreproducible and stalled

The hardest defects consume weeks of engineering effort because they can’t be reproduced e.g. threading issues in packet handling code, or a memory corruption during system integration testing.

Because it’s impossible to recreate the failure, the investigation stalls. Releases get delayed, impacting on engineering efficiency – or worse, tickets remain unresolved.

With Undo — resolved in minutes, not weeks

Automated RCA is finally achievable. Integrate Undo into your CI / Automated Test system, so recordings can automatically be created when tests fail.

Let your AI agents use that ‘reproducer’ to autonomously investigate what happened during that failing run and diagnose the root cause of the issue within minutes.

BENEFITS

Accelerate RCA, protect code maintainability, boost engineering efficiency

Resolve customer escalations fast

Resolve customer escalations before the next status call. Move from days of uncertainty to confirmed root cause within a single escalation cycle.

Scale AI-assisted engineering without sacrificing quality

Every recommendation is grounded in a real recording and backed by verifiable  evidence — so engineering teams adopt AI while preserving maintainability and  engineering confidence.

Recover weeks of engineering time

Investigations that once took weeks now take hours, freeing your team to deliver the roadmap and keep releases on schedule, instead of hunting hard-to- reproduce issues.