Resolve customer issues faster

Deployed in production, Undo enables your engineering team to resolve customer-reported defects considerably faster than with decade-old manual debugging techniques.

Get your customers back up and running faster and deliver a superior customer experience.

THE PROBLEM

Diagnosing production issues

Despite the swift diagnostic imperative, troubleshooting software issues in a complex production environment is hard. It can be impossible to recreate the conditions under which the application is running and the defect occurred.

Reproducibility is the fundamental problem in software defect diagnosis.

Meanwhile, customers are paying millions of dollars per year for a reliable and predictable system. Consequences are high if there is a memory corruption issue, the wrong row is returned, or data goes missing. Your reputation and renewals are on the line.

THE SOLUTION

Accelerate Time To Resolution

When deployed in a production environment, Undo records the software failure. By recording a failed process down to instruction level, software engineers have all the data they need to quickly diagnose the issue. No need for a reproducible test case anymore. The whole movie is at engineers’ fingertips.

Using Undo’s integrated reverse-debugger, the recording can then be debugged with confidence on any machine, away from the production environment.

Crucially, a single fix can be deployed just once to the production environment, minimizing customer disruption.

Meet Undo

THE SOLUTION

Accelerate Time To Resolution

When deployed in a production environment, LiveRecorder records the software failure. By recording a failed process down to instruction level, software engineers have all the data they need to quickly diagnose the issue. No need for a reproducible test case anymore. The whole movie is at engineers’ fingertips.

Using LiveRecorder’s integrated reverse-debugger, the recording can then be debugged with confidence on any machine, away from the production environment.

Crucially, a single fix can be deployed just once to the production environment, minimizing customer disruption.

Meet LiveRecorder

SERVICES

Professional Services

When you buy Undo, you also buy the expertise of a team dedicated to your success. The comprehensive package below includes easy onboarding and workflow integrations to ensure you see rapid return on investment.

Integration in your application

Undo is packaged into your software deployment either on-premise or in the cloud

Core Engineering training

Training of Core Engineering on how to debug effectively with Undo

Training FAEs

Your Field Application Engineers receive training on how to use Undo in the field, and how to obtain recordings to be sent back to Core Engineering

Advanced diagnostic workshop

Training Core Engineering team on developing dynamic logging scripts for use by Field Application Engineers (including in IP-sensitive and/or PII-sensitive deployments)